| Frequently Asked Questions |
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| 1. What do members receive? Members use an exclusive databases network to search and download all their favorite movies directly to their computer, We form part of the fastest databases network on the Internet, with over millions DVD quality always updated movies. Members can download any movies for free, at extreme speeds, directly to their computers. Become a member, and you instantly gain unrestricted access to unlimited download of multimedia files (movies, MP3s, video, podcasts, TV shows, eBooks, etc.), games and software. Our members obtain:
2. Will I really gain access to unlimited downloads of movies, music, TV shows, games and software? ABSOLUTELY! There are no limits to what you will be able to download. You can download as much movies, music, TV shows, games and software your computer can actually handle. Simply put, as a member, you will gain unrestricted access to UNLIMITED DOWNLOADS of all the entertainment you could possibly desire. 3. Are you Mac / Linux compatible? Yes. Our services are compatible with Windows, Mac and Linux. 4. Are you iPod compatible? Yes. Our services are compatible iPod, PSP, Creative Zens, etc. 5. How fast will my unlimited downloads be? Download speeds are blazingly fast. Even though our Member's Area give you access to blazingly fast unlimited downloads, download times do vary according to the speed of your Internet Service Provider's (ISP) connection and the number of people trying to download the same file at the same time. For an estimate of download times with a 28.8 Kbps modem, choose the Download Specs link next to each product description on the Index of Products page in the Member's Area. 6. How long does it normally take to download a movie? On average, with a 56.6 Kbps dial-up modem, a 2 hour movie would take about the same time to download as any 700 MB file. The time taken is directly proportional to the length and the file size of the movie you are downloading. With a cable/DSL or any other broadband connection, it should take significantly less time. This dependent on your Internet Service Provider's (ISP) connection speed since different ISPs offer different connection speeds. 7. How much time does it take to record a movie? Is it complicated? Recording a movie is sometimes a slower process than downloading the movie itself! It is not a complicated process at all since our software is extremely user friendly and intuitive. Full instructions are provided. The recording process of a movie can be divided in two easy steps: 1.- Encoding (our software does it automatically in about 45 minutes). 2.- Burning (our software does it automatically in about 25 minutes). All together, you should be able to have a brand new DVD in about one hour. 8. Can I watch my recorded movies on any home or car DVD player? Yes. Once you finish recording your movie, the resulting DVD will be playable using any DVD device, even on the first (older) DVD players that were marketed a few years ago. 9. Can I watch the downloaded movies on my computer? Certainly. For that, we provide you with the necessary software just in case your computer does not have a dvd player installed. 10. What is the quality like? The quality of the movies is the same as a rented DVD, both if you watch it directly on your computer or if you burn it to DVD and watch it on your home/car DVD player. 11. Are there any limitations on the number of downloads? The answer to this question is a simple NO. No matter what membership you choose, you will be able to download as much as you want or need. You will not be charged per download made, or per DVD burned. Expiration dates are the only limitation that you will find. We recommend applying for our new unlimited access membership. We constantly receive a high number of users that need to register again because their membership has expired. 12. Are there any fees for downloading or burning? Not at all. We are not a "Pay Per Download" service or anything similar. You will be able to download as many movies as you want, and record as many DVD movies as you want. The DVD software given to all Premium Members is for them to keep! 13. Do you offer a satisfaction guarantee? Absolutely! If you are experiencing technical difficulties and require technical support, our award-winning support team guarantees that it can solve your issue on first contact or your money will be refunded! Simply contact us. 14. Why was my purchase declined? The most common reason a transaction is declined
they have your personal details correct. 15. Do I need any extra hardware? Not at all. If you have an internet connection, you are all set. Today, any computer has a CD or a DVD writer, and that is what you will need to record your downloaded movies. The movie creating software that we offer included in all bonus memberships, will record your downloaded movies to CD or DVD. This means that you only need a regular CD writer to record your movies! 16. Is my registration secure and confidential? Absolutely. We do not store any personal or credit cards information. We use a third party 128-bit encrypted secure credit card processor that will confirm the validity of your credit card in real time directly with your bank. A world leader in encrypted credit card secure processes. Your registration will be represented by a unique receipt number corresponding with an email. The email address where we will contact you if needed. 17. Will I be billed again? Not at all. All memberships are one time charges and you will not experience any surprise charges. We are not a subscription or a "pay per download" service. Members download as much as they want, unrestricted, during their membership time. Once a membership is cancelled due to expiration or the execution of our 1-Week refund guarantee, access to the member's areas will be automatically denied. 18. What is the "Unlimited Access" then? "Unlimited Access" is our new special account with no expiration date. It actually makes you save money! It is the best choice since many users need to buy a second membership due to expiration dates and end up spending more money than they would have if they chose a life membership on the first place. It's up to you! 19. What kind of support can I expect? Once in the Member's Area, you will gain access to clear online forms to help you submit your queries, question or problems in an efficient and quick way. The Member's Area also includes extensively thorough FAQ pages that answer all common issues. And remember, if you do not find your answers in the Member's Area, our dedicated support team guarantees that it can solve your issue on first contact. 20. I'm new to downloading games, will this be complicated? We have made it easy for you. We give you the simple steps to get you going fast. If you ever get stuck, or need help, just send us an email with your question, and a friendly support person will show you what you need to do next. 21. Are the games full versions, or are you offering only demos? We offer no demos at all. Unless you specifically search for demos, games are always full versions. 22. What kind of games do you have? All of the most popular games - million files are on the network! You will be able to find almost every kind of game you can think of. We have not yet seen a game genre that does not exist on the network. All are free full and unlimited to download. 23. Thousands of PSx Games as well, including PS3! also, thousands of games for Gameboy, Neo Geo CD, Super Nintendo, Sega Genesis, Neo Geo Pocket, Turbo Grafx 16, Nintendo(NES) Sega, PC (Windows) 24. How do I figure out which product to download? The best way to figure out which product is best for you is to read the short product descriptions displayed by clicking the product name on the Index of Products page in the Member's Area. If you want additional information, choose one of the links beneath the Get Software button. It indicates for which platforms and in which languages each product is available, and what its system requirements are. 25. How do I transfer downloaded files to my iPod, iPhone, MP3 player or portable multimedia device? Our Member's Area is stocked with a large library of complete HOW-TO guides and easy-to-follow video tutorials which will help you easily transfer all your files to your iPod�, iPhone�, MP3 player or multimedia portable device. As a member, you will also gain unrestricted access to top applications on the market to help you manage your iPod�, iPhone�, MP3 players or portable multimedia device. 26. How do I install programs and games (what's a ZIP file)? Installations vary from one program to another. Most programs have built-in installers. These built-in installation files typically end with an .EXE. By simply double-clicking on the installer' icon and following the instructions, you will be guided through an easy installation process. Other downloaded files are compressed in a format called ZIP. ZIP files are much smaller and can, thus, be transferred online much faster. In order to use a program that has been compressed, you will need a utility that will expand it back up to its original size. There are many utilities on the market that can do that, but the easiest to use is WinZip. It's a relatively small and very easy to use program, and you'll find it indispensible the more time you spend downloading things from the net because a very large amount of downloaded files are compressed to allow shorter download times. Once a member, you'll be able to download WinZip through our Member's Area. 27. My web browser asks me if I want to save or open the file. What should I do? When downloading a file, your web browser may ask you whether you want to save the file or open it from its current location. It is always recommended that you choose to save the file to a directory on your computer's hard drive. In this way you can reinstall the software at a later date without having to download it again. After the download is complete, you can install the software by double-clicking on the file. 28. I just downloaded and saved a file to my hard drive, but I forgot where it is. How can I find it? This is a common problem and the solution is quite easy. Normally your web browser defaults to the same directory for every download, unless you manually changed it. An easy way to find out the download directory is to simply start another download and to note down your default download directory. You can also use Windows' Search function and typing in the name of the file you downloaded. 29. How about refunds? We will process any refund petition within the next 1-Week of purchase. If you don't find the Movies or Games that you're looking for then just email us and tell us the movie or game you couldn't find. If we can't find it and show you how to find it, we'll gladly give you a Prompt Full Refund. Fair Enough? In other words, new customers enjoy a 1 week trial. 30. Great! So how do I join? Joining is very easy: You can use the menu above or become a member here. You can use all major credit cards, or your paypal account to pay the one-time fee. You will receive a username and a password to login to your member's area as soon as you join. |